Restocking Fees
Regarding Business to Business transactions, all stock items that are not defective and are returned by the purchaser shall incur a restocking fee of 25% of the price plus any freight costs incurred by the seller for the return.
If you have received your order and a product is not to your satisfaction you have 15 days days to request a return. Please go to: https://en.ntextil.nl/order, here you can view your order with your order number T....) and e-mail address. Here you can also specify which products may be returned and why. You can also choose for a coupon or refund.
You can create 1 return request per order so please let us know what you want to return in one instance.
Within approxiamtely 12-48 hours (business days) you will receive a return label & return slip. Please put the label on the parcel and the return slip inside the parcel. These parcels must be delivered to the designated carrier (for example: DPD or DHL). Other carriers may ask you for a payment or accept the package but not scan it for the return. These costs / lost packages will not be reimbursed by us.
The return label should be used within 10 days after receival. In this case ‘used’ means that the parcel with the label on it, should be handed over to the courier stated on the label (for example DPD or DHL). Whenever it’s handed over the track and trace of the return parcel (which the customer can also access) will show it’s dropped off.
Initial shipping costs paid by the customer in order to receive the items will only be refunded if the delivery was faulty, meaning for example: faulty items / more than 4 business days late.
Costs for returning any items have to be paid by the customer. The customer can use our label to make sure it’s being returned to us. Estimated return shipping costs for 1 item is between 5-10 EUR. The more items the more expensive it can become.
The customer can use another method of transportation but if the customer decides to do this we cannot guarantee reimbursement.
If you return products without informing us and/or using our return label we will not be able to track the package. If we are unable to locate the return package we cannot guanrantee reimbursement.
We cannot take back products that have been washed or personalised by for example printing.
Even though we (and our couriers) always intend to deliver parcels as soon as possible and in time, parcels might arrive later than expected due to any given circumstance. Whenever a parcel is 1-3 business days later than indicated we are not responsible for this delay, therefore no refunds can be issued for this kind of delay.
Warranty
If you received your order and discover an item that is damaged, defective or otherwise incorrect please contact us as soon as possible. After receiving your package, you have 24 hours to make a claim and provide all the necessary information. Please send an email to our support team at customerservice@ntextil.nl with the subject "DAMAGED" and provide the information listed below.
What information do I have to provide?
When making a claim it is important you provide us with the necessary information to help you return your product. Please provide the following information in your email when contacting us at customerservice@ntextil.nl
Procedure
When the return is confirmed by our teams, we will send you a return label and a return slip by email.
You must print these two documents, stick the label and place the return slip in the package.
Return fees
Please check the presence of this return slip. If our teams cannot find this return slip at the warehouse, additional costs may be charged to you.
If you return everything and you choose for a coupon we will reimburse the initial shipping costs you paid while placing the order, with a refund we keep these initial shipping costs. With a partial return these initial shipping costs will never be reimbursed. Return costs will never be charged as long as you use a label provided by us to make this return.
If you have selected Klarna as a payment method these initial transportation costs will remain in your account and will still have to be fulfilled. These costs will not be refunded by us.
If a parcel cannot be delivered because an incorrect or incomplete address has been submitted costs may be withheld. If the carrier delivers it to this faulty address reimbursement cannot be guaranteed.
A coupon can be exchanged for a refund. However, a refund cannot be exchanged for a coupon.
Restocking Fees
Regarding Business to Business transactions, all stock items that are not defective and are returned by the purchaser shall incur a restocking fee of 25% of the price plus any freight costs incurred by the seller for the return.