FAQ

The term "Processing" means our warehouse is preparing every garment you ordered to be properly placed, counted, packed and shipped. This process can sometimes take longer than expected to be completed if there is a need to get items from different warehouses to ship your order as a whole. Once the process is completed your order will be shipped and you will be updated with a tracking code.

*If you don’t find this information in your inbox please check your spam/junk folder.

If you have received a damaged item in your order, you have 15 days to return it to us. You can do a return request online from the page My Order. 

Please provide us a photo of the packing slip inside the package and a clear picture of the item with its defects. 

If you have any other questions, you can contact us at client@ntextil.com.

Confirmation emails are sent out automatically from our system. If you haven't received one, please check your junk/ spam folder. To avoid further emails going into your junk/ spam folder, please mark our emails as safe sender or add us to your address book.

Once your order is shipped: you will receive a tracking number which you can use to follow your items all the way at our carriers website. We work with the best carriers to provide you with the most efficient, fastest shipping service. Please note, the tracking number may take a while to be effective. *If you don’t find this information in your inbox please check your spam/junk folder.

Here's the shipping information:

https://en.ntextil.nl/display/shipping_information

We are a click away. Ntextil is an e-commerce platform with local warehouses across Europe.

In e-commerce and online shopping a coupon code, or promo code, is a computer-generated code, consisting of letters or numbers that consumers can enter into a promotional box on a site's shopping cart (or checkout page) to obtain a discount on their purchase.

If for any reason you are still not able to find the answers for your inquiries please contact us through email at customerservice@ntextil.nl providing a brief description of your inquiry and you will be assisted by one of our customer service representatives as soon as possible.

We, at Ntextil, have decided to concentrate all our efforts into providing customers with the best possible service as a wholesaler.

We have discontinued our custom printing services but we still have all the best styles for the best prices and you can even take advantage of our competitive quantity discounts. ​ ​See the link below:

​ https://en.ntextil.nl/bulk-discounts

So, you can buy your blanks from us, take advantage of our discounts, and print locally afterwards, that way you'll save more money.

No, you can purchase through express checkout.

We do not have a physical catalog because we are constantly updating our product selection.